"When documenting systems, quality assurance requires quality support people, especially final content editors. They are worth their weight in gold-edged certificates. If you are part of a large project that has a very large documentation aspect, learn to nurture, develop, and retain a good editorial staff, and do not forget to keep everyone's skills current on the tools you are using!..."
Read more of David Egan's article on BATimes.com:
http://www.batimes.com/index.php?option=com_content&task=view&id=179&Itemid=1
[full story requires registering with batimes.com]
I've seen many IT projects in many companies suffer terrible UATs and roll-outs exactly because end-user documentation was inadequate. Both business and IT execs are prone to cutting user-training from system rollouts [to "save money"]. They think a user guide written by the programmers can replace this training. Well, I don't think anyone needs to read this article to know how bad user guides can be these days. Good programmers don't really make good editors or writers. :D
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment