Trust is something that builds slowly at the beginning of any relationship.
When I start a new project, I often meet new people on the project team. As I get acquainted with these "newcomers," I have to build their trust in me from scratch. Thing is, if they're non-technical colleagues, trust levels typically start from below zero, because of their unfamiliarity or previous negative experience with technical people.
I've been assessing the time-, work-, and emotional-investments made in developing good relationships with the people I worked with -- doing favors, sharing perks, exchanging stories and jokes, socializing at Happy Hour, basically becoming friends. It's taken a lot to get where I am, leveraging collaborative relationships for project successes.
The typical mistrust from non-technical colleagues is an unavoidable obstacle to project success, and takes time and effort to overcome. It may take more than a project or two to build enough trust for a relationship to become fully collaborative.
The more I think about this, the more it reminds me of the Catholic religious concept of Original Sin...
MISTRUST is the Business Anlayst's ORIGINAL SIN, passed down from previous generations of failed technical projects. And a BA must be baptized with a successful project before this Sin is forgiven!
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